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People who say attention is the most important asset in today’s economy are wrong. Anybody can have attention. Money can buy attention....

Life is a mixing board. You’ve got these faders. Each represents a relationship, a priority, career, health, etc.. The volume can’t be...

People have no idea how hard someone worked to get their song played at 20% volume in a hotel lobby. To get their chocolate bar in your...

Your outer voice says “how are you doing?” while your inner voice is really saying “how am I doing?” People hear your outer voice, but...

Something I’m learning about customer satisfaction, and professional relationships in general: The little touches often have the biggest...